Terms and Conditions
Effective January 1, 2026
P&J Castro Valley Concrete Company, castrovalleyconcretecompany.com, hi@castrovalleyconcretecompany.com
Agreeing to these terms
These terms cover your use of the P&J Castro Valley Concrete Company website and any estimate or work you ask us for. By using the site, calling us or booking a job, you agree to them, so if you don't agree, please don't use the site.
When we sign a written contract with you for a job, that contract controls that job. Where it says something different from this page, the contract wins.
What we do
We're a concrete contractor in Castro Valley, CA. We build driveways, patios, sidewalks, steps, slabs, foundations, retaining walls and other concrete work for homes and businesses in Castro Valley and the cities around it. You can see our services on the home page and read more about our crew on our About page.
What's on this site is general information to help you plan. It isn't a quote, engineering advice or a promise about your job, because no one can say what a job needs until we've seen the site.
Estimates and pricing
We give free on-site estimates, and there's no pressure to book. An estimate is based on what we can see and measure that day, like the size of the area, how much old concrete has to come out, the condition of the subgrade, which is the ground the slab sits on, drainage, access for our equipment and the finish you choose.
Some things only show up once the old slab is out or the digging starts, like soft or wet soil, roots or buried pipes. If we find something that changes the work or the price, we stop, explain it and get your okay in writing before we go on.
An estimate holds for the period written on it. After that we may need to update it, because material costs change.
Scheduling, weather and cancellation
We set your start date when you book and keep you posted if it moves. Rain, heat and other conditions can push a pour back, because pouring in the wrong weather makes a weaker slab, and delays from weather, material supply, permits or other things outside our control aren't a breach of these terms.
If you need to reschedule or cancel, call us at (510) 264-7164 as soon as you can. Any deposit, cancellation charge or cancellation right is set by your written contract and California law, and if we've already ordered materials or done work for your job, you may owe for that.
Your part of the job
Please give our crew safe access to the work area, keep kids, pets and cars clear during the pour, and tell us about anything buried you know of, like sprinkler lines or drain pipes. New concrete needs time to cure, which is the wait while it hardens enough to carry weight, so follow the timing we give you before you walk or drive on it, because using it early can mark or crack it.
If your job needs a permit or HOA approval, your written contract will say who applies for it. Questions about property lines are yours to settle before we start.
Payment
Payment terms, including any deposit and when the balance is due, are in your written contract. Unless it says otherwise, the balance is due when the work is done.
If a payment is late, we may pause work until it's caught up. Unpaid amounts may also be subject to collection costs and any lien rights a contractor has under California law.
Our work and what we can't promise
We stand behind our work, so if something isn't right, call us and we'll come look at it. Any written warranty for your job is the one in your contract, and it's the only warranty we give.
Concrete is a natural material, and some things are normal rather than defects, like fine hairline cracks, slight color differences between pours and changes in texture as it weathers. We cut control joints, grooves that give the slab a planned place to crack, to keep cracks where they're least noticed, but no one can promise a slab that never cracks.
We aren't responsible for damage caused by soil movement, tree roots, drainage changes made after we leave, loads the slab wasn't built for, salts or other chemicals, or repairs made by someone else. Beyond what your contract says and what the law requires, the site and our work come with no other warranties.
Limits on our liability
As far as California law allows, P&J Castro Valley Concrete Company isn't liable for indirect or follow-on losses, like lost use of your driveway, lost income or costs that come from a delay. For any claim about a job, our total liability is limited to the amount you paid us for that job.
We're licensed and insured, and nothing on this page limits any liability the law doesn't let us limit.
The website is offered as it is. We try to keep it accurate, but we don't promise it's always correct or available, and we aren't responsible for other sites we link to.
If we disagree
If you're unhappy with our work or a bill, call us first at (510) 264-7164 or reach us through our contact page. Most problems get settled with a visit and a conversation, so we ask for a fair chance to look and respond before you take other steps.
If we can't settle it together, either of us may take the dispute to the courts in the California county where the work was done, unless your contract calls for a different process.
Which law applies
These terms and any work we do for you are governed by the laws of the State of California.
Changes to these terms
We may update this page from time to time, and the version posted here is the one that applies when you use the site. Changes don't affect a written contract we've already signed with you.
Questions about these terms
If anything here is unclear, call us at (510) 264-7164 or use our contact page, and we'll respond within 1 business day. We're available Monday through Friday from 7 AM to 9 PM, and Saturday and Sunday from 6 AM to 9 PM.