Privacy Policy
Effective January 1, 2026
P&J Castro Valley Concrete Company, castrovalleyconcretecompany.com, hi@castrovalleyconcretecompany.com
Who this policy covers
This policy explains what P&J Castro Valley Concrete Company collects when you use our website, call us or send us a request, and what we do with it. We're a concrete contractor in Castro Valley, CA, and we only ask for what we need to answer your question, give you an estimate and do the work you hire us for.
It applies to every page of our site, from the home page to the About and Contact pages, and to the information you give us by phone. If you have a question this page doesn't answer, call us at (510) 264-7164.
Information we collect
When you fill out our estimate or contact form, we collect what you type in. That's usually your name, phone number, email, the address of the job and a short description of the work, such as a cracked driveway or a new patio. If you call or text us, we keep your number and any notes we take about the job.
Our contact form is run by an outside form service, so the details you enter pass through that service before they reach us. That service handles your information under its own privacy terms.
Like most websites, ours can record basic visit data automatically. This can include your browser type, the device you're using, the pages you looked at, how you found the site and a general location based on your internet address. We use this to see which pages people read and where the site needs work.
Cookies are small files your browser stores so a site can remember a visit. Our site and its analytics tools may use them to count visits and tell new visitors from returning ones. You can block or delete cookies in your browser settings, and the site will still work for reading pages and sending us a request.
How we use your information
We use what you send us to reply to you, set up an on-site estimate, schedule and do the job, send invoices and follow up if something about the work needs our attention later. We use visit data only to understand how the site is used and to make it easier to find what you're looking for.
We don't sell your personal information, and we don't share it with other companies so they can market to you. We share it only when it's needed to run the business or do your job, such as with the form and analytics services that keep the site running, a supplier or permit office when your project calls for it, or when the law requires us to.
How long we keep it
If you hire us, we keep your contact details and job records for as long as we need them to stand behind the work, handle questions about it and meet tax and business record requirements. If you only asked for an estimate and didn't go ahead, we keep your request only as long as it's useful for following up, then delete it.
Visit data from analytics is kept in summary form and isn't used to identify you. When we no longer need information, we delete it or remove anything that points back to you.
Your choices and rights
You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. California residents have these rights under state privacy law, and we extend the same choices to anyone who contacts us. We won't treat you differently for asking.
Some records we may need to keep after a delete request, such as invoices and job records the law requires us to hold. If that's the case, we'll tell you what we're keeping and why.
You can also stop cookies through your browser and tell us at any time that you don't want follow-up calls, texts or emails.
Children's information
Our site is meant for homeowners and property owners, not children. We don't knowingly collect information from anyone under 13, and if we learn we have, we delete it.
How we protect your information
We limit who on our team can see your details to the people who need them to answer you or do your job. No website or service is perfectly secure, so we can't promise that information sent online will never be exposed, but we take reasonable steps to keep it safe.
Changes to this policy
If we change how we handle information, we'll update this page. The version posted here is the one that applies.
How to raise a privacy question or concern
To ask about your information, make a request or raise a concern, call us at (510) 264-7164 or use the form on our Contact page. We're available Mon–Fri: 7 AM–9 PM and Sat–Sun: 6 AM–9 PM, and we respond within 1 business day.
Let us know the name and phone number or email you used with us so we can find your records. We may ask a question or two to confirm it's you before we change or delete anything, so your information stays with you.